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FAQ
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Can I ride in the rain?Helm City is designed to withstand rain and splashes. We do recommend that the bike be stored indoors during severe weather events and heavy downpours.
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How far can the battery take me?This depends on several conditions like, rider weight, hills and wind. Most people travel an average of 8 miles within their city daily. We have a battery that can get you up to 35 miles under perfect conditions.
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Can I ride without electric power?Helm City is light enough at 38lbs, that you can easily ride it without electric assist.
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What is the maximum recommended weight?The recommended maximum weight is 242lbs or 110kg.
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What is a thumb throttle?A thumb throttle is a spring loaded thumb-sized paddle on your handlebar that engages the motor. Get up to speed without pedalling.
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Do your bikes come with fenders?All Helm bikes are adorned with beautifully crafted, high-quality steel fenders.
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What should I expect in the box when I get my delivery?In the box you will get your brand new Helm bike, battery, charger and all the necessary assembly tools. The bike arrives 80% assembled so you need to attach the handlebar, front wheel, seat and pedals. You may take it to your local bike shop as well.
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Is there a mount for a water bottle?Yes. It is located on the seat tube.
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Does the bike have gears?Yes. Helm City has a 7 speed shifter that will help you get up hills and bridges with ease.
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How long does it take to charge the battery and how many charge cycles does it have?It takes approximately 3.5-4 hours to charge the battery. You generally have between 500 and 600 charging cycles.
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