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  • Can I ride in the rain?
    Helm City is designed to withstand rain and splashes. We do recommend that the bike be stored indoors during severe weather events and heavy downpours.
  • How far can the battery take me?
    This depends on several conditions like, rider weight, hills and wind. Most people travel an average of 8 miles within their city daily. We have a battery that can get you up to 35 miles under perfect conditions.
  • Can I ride without electric power?
    Helm City is light enough at 38lbs, that you can easily ride it without electric assist.
  • What is the maximum recommended weight?
    The recommended maximum weight is 242lbs or 110kg.
  • What is a thumb throttle?
    A thumb throttle is a spring loaded thumb-sized paddle on your handlebar that engages the motor. Get up to speed without pedalling.
  • Do your bikes come with fenders?
    All Helm bikes are adorned with beautifully crafted, high-quality steel fenders.
  • What should I expect in the box when I get my delivery?
    In the box you will get your brand new Helm bike, battery, charger and all the necessary assembly tools. The bike arrives 80% assembled so you need to attach the handlebar, front wheel, seat and pedals. You may take it to your local bike shop as well.
  • Is there a mount for a water bottle?
    Yes. It is located on the seat tube.
  • Does the bike have gears?
    Yes. Helm City has a 7 speed shifter that will help you get up hills and bridges with ease.
  • How long does it take to charge the battery and how many charge cycles does it have?
    It takes approximately 3.5-4 hours to charge the battery. You generally have between 500 and 600 charging cycles.
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