Question 1

Can I ride in the rain?

Accepted Answer

Helm City is designed to withstand rain and splashes. We do recommend that the bike be stored indoors during severe weather events and heavy downpours.

Question 2

How far can the battery take me?

Accepted Answer

This depends on several conditions like, rider weight, hills and wind. Most people travel an average of 8 miles within their city daily. We have a battery that can get you up to 35 miles under perfect conditions.

Question 3

Can I ride without electric power?

Accepted Answer

Helm City is light enough at 38lbs, that you can easily ride it without electric assist.

Question 4

What is the maximum recommended weight?

Accepted Answer

The recommended maximum weight is 242lbs or 110kg.

Question 5

What is a thumb throttle?

Accepted Answer

A thumb throttle is a spring loaded thumb-sized paddle on your handlebar that engages the motor. Get up to speed without pedalling.

Question 6

Do your bikes come with fenders?

Accepted Answer

All Helm bikes are adorned with beautifully crafted, high-quality steel fenders.

Question 7

What should I expect in the box when I get my delivery?

Accepted Answer

In the box you will get your brand new Helm bike, battery, charger and all the necessary assembly tools. The bike arrives 80% assembled so you need to attach the handlebar, front wheel, seat and pedals. You may take it to your local bike shop as well.

Question 8

Is there a mount for a water bottle?

Accepted Answer

Yes. It is located on the seat tube.

Question 9

Does the bike have gears?

Accepted Answer

Yes. Helm City has a 7 speed shifter that will help you get up hills and bridges with ease.

Question 10

How long does it take to charge the battery and how many charge cycles does it have?

Accepted Answer

It takes approximately 3.5-4 hours to charge the battery. You generally have between 500 and 600 charging cycles.

FAQ

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